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If you have notified us of your cancellation of an item(s) during the 7 day cooling off period then please return the item(s) complete to us including all packaging and include a copy of the email returns authorisation sent to you by our customer services. Any return must be received by us within 30 days of your request otherwise we may refuse any refund after that time. If any item(s) fails to meet this criteria and we cannot resell the item(s) we reserve the right to return the item(s) back to you and charge you the cost of re-delivery. Please ensure that you retain proof of postage when returning any item(s) to us by mail. Rock Bottom regret that we are unable to accept the return of any item(s) to any of our stores – all returns at this time will only be accepted by return post.
If you are returning Item(s) to us as faulty we will inspect for the stated fault before proceeding with any refund. If the stated fault does not exist or if any damage is found that has not been caused by a manufacturing defect we will contact you and return the item to you. You may incur a re-delivery charge if no fault is found.
We will not accept returns for refund by mail after the 7 day cooling off period unless there is a defect in the item(s).
This form is for customers that have purchased Rock Bottom products and wish to return an item(s) either for credit / refund (7 day cooling off period), defect refund or repair. Please complete the sections as applicable. By using this form it will greatly assist us in processing your request as quickly as possible.
After we receive this form, Rock Bottom Customer Support will respond with instructions for returning the product.